Some simple techniques will help you to be more effective when you see the mother and her sick child.
Greet the mother appropriately without hurrying and ask her to sit with her child.
Try to:
- avoid using words that suggest judgment of the mother and baby such as "wrong" or "bad"
- sit so that your head is level with the mother's head
- look at the mother and pay attention as she speaks
- remove barriers (table or notes) between you and the mother
- make the mother feel that you have time to listen to her